This Cookie Policy explains what cookies are, how Phoenix Sports Academy uses them on our website, and how you can manage your preferences. It should be read alongside our Privacy Notice.
1. What Is a Cookie?
Cookies are small text files that are stored on your device when you visit a website. They help the site work properly, remember your preferences, keep things secure, and give us a general understanding of how visitors use our site.
2. Do We Use Cookies?
Yes. Like most websites, we use a small number of cookies to:
- Make sure our website functions properly
- Keep our website secure
- Understand, in general terms, how visitors use and engage with our site
- Help us improve our website over time
3. Who Sets Cookies When You Use Our Site?
There are two main types of cookies that may be set:
- First-party cookies – these are placed and read by Phoenix Sports Academy directly, when you use our website
- Third-party cookies – these are not set by Phoenix Sports Academy, but by other companies, such as Google or Meta (which covers Facebook, Instagram and WhatsApp), typically for analytics or site-performance purposes
See section 6 for how to manage these cookies.
4. The Types of Cookies We Use
4.1 Necessary Cookies
These are essential for our website to work properly — for example, enabling basic navigation, remembering your progress through a form, and keeping the site secure. Necessary cookies can't be switched off, since the site won't function properly without them.
4.2 Preference Cookies
These remember choices you've made on our site, such as any settings or preferences, so you don't have to reset them every time you visit.
4.3 Analytics Cookies
Analytics cookies help us understand how visitors interact with our website. We use these cookies in a number of ways, including:
- Site features and services – to remember how you prefer to use our website, so you don't have to reconfigure your settings each time you visit
- To analyse and improve our services – to help us understand how people find and use our website, and to identify improvements we should make
- Pixel tags (also known as web beacons or clear GIFs) – these may be used in connection with some of our communications, such as emails, to help us measure the success of our communications and understand response rates
Third-party analytics – used to collect and analyse information about how our website is used, and to report on activity and trends. This service may also collect information about the use of other sites, apps and online resources. You can learn more about how this works on the relevant provider's own website.
4.4 Advertising Cookies
We do not currently use cookies to deliver targeted or personalised advertising on our website. If this changes in future, we will update this policy accordingly.
5. Booking, Forms and Other Embedded Tools
Our website may use third-party tools for things like online registration, booking, or payment (for example, our booking platform, or payment provider). These tools may set their own cookies, and operate under their own cookie and privacy policies, which govern how they handle your information.
6. Managing Your Cookie Preferences
You can manage or withdraw your consent to non-essential cookies at any time through the cookie settings on our website. Most web browsers also let you manage cookies through their own settings, including blocking or deleting them. If you choose to disable cookies, some parts of our website may not work as intended.
Guidance for managing cookies in common browsers:
- Chrome: support.google.com/chrome/answer/95647
- Safari: support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
- Firefox: support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Edge: support.microsoft.com/en-us/microsoft-edge
7. Changes to This Policy
We may update this Cookie Policy from time to time, for example as we add new tools or features to our website. We recommend checking this page occasionally to stay up to date.
8. Contact Us
If you have any questions about this Cookie Policy, please contact us at phoenixsportsacademyuk+